Repairs / Maintenance

What is required to establish a Maintenance Plan?

Owners corporations are required to repair and maintain the equipment, services and common property that benefit some or all of the lots and common property. A maintenance plan is generally developed to assist in planning and budgeting for current and future projects for the property. If the owners corporation has a maintenance plan then it is also required to secure a maintenance fund to cover the cost of the works to implement the maintenance plan.

How do I handle another resident that is behaving disrespectfully or abusing the common areas of the building? Are you able to provide me another resident’s details?

Due to privacy laws we are unable to provide contact details for anyone else in the building. If you are experiencing an issue with another resident, please notify us at enquiries@tideways.com.au and we can help guide you. Unfortunately, we have plenty of experience in dealing with unruly neighbours.

What do I do if I need issues with carparking resolved?

Please send your request via email to maintenance@tideways.com.au with a brief description of why the request is being made

What do I do if I need an additional garbage bin collection?

Please send your request via email to maintenance@tideways.com.au with a brief description of why the request is being made

What do I do if I need a hard rubbish collection?

Please send your request via email to maintenance@tideways.com.au with a brief description of why the request is being made

What do I do if I need gutters cleaned?

Please send your request via email to maintenance@tideways.com.au with a brief description of why the request is being made

What do I do if I need windows cleaned?

Please send your request via email to maintenance@tideways.com.au with a brief description of why the request is being made

What type of repairs are covered by the Owners Corporation?

Repairs to the common areas that can be attributed to the age of the building or malfunctioning equipment will be covered by the Owners Corporation. Accidental damage caused by a resident or guest of a resident will be the responsibility of the Owners Corrpoation to resolve and for the resident / guest to cover costs.
If you would like clarification around a specific repair and whether it is covered by the Owners Corporation, please email maintenance@tideways.com.au

What area is considered common property?

Common property includes any part of the land, building and airspace that are not lots on the plan of subdivision. Common property may include gardens, passages, walls, lifts, pathways, driveways, stairs, foyers and fences. The common property is collectively owned by the lot owners. Floor coverings and fixtures within a lot are usually the property and responsibility of the lot owner.

How do I report an issue/fault with the building in the common areas?

Please email maintenance@tideways.com.au with the building address, details of the issue or fault requiring attention and accompanying photos if possible.
If the fault is of an urgent nature, please call our office on (03) 9534 4614 to report it.

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